THE INFORMATION WE COLLECT
RAF collects information actively provided by its customers, and web and IP information required to provide the services.
Visitor details such as IP address, timezone, browser type, operating system, referring URL and errors generated are collected in order to analyze trends and improve our online services.
The types of personal information we collect include name, contact information, identification information, and payment information. We do not routinely monitor or record user activity or maintain logs of your internet activities. If we do need to monitor or record user activity to provide or enhance specific services, we will obtain your explicit permission before doing so. We may record calls to or from our customer service representatives for purposes of accuracy, performance reviews and training.
Our services that utilize integration with a user’s GSuite account require the collection of the following information:
- Your Google account email address: to allow you to sign in to OS using Google+ Sign-In.
- Your Google Calendar: to allow OS to view, create and update calendar events and appointments on your behalf. When you schedule or update an event or appointment in OS Calendar, your Google Calendar will be updated accordingly. Likewise, when you alter the event in your Google Calendar, your OS calendar is updated.
- Your Gmail account: to allow OS to send email on your behalf. When you send email using the OS Send Email form, your email is sent via your Gmail account.
- Google Admin Services: to allow administrators to create a new GSuite user when they create a new OS user. This action is limited to administrator only.
HOW WE USE THIS INFORMATION
This information is used to provide our services to our customers including customer service, accounting, billing, collections, promotion, product/service announcements and newsletters. RAF may use aggregate or anonymous information which will not be linked to identified individuals for various other uses for itself and third parties.
Google user data is only used in order to connect our clients’ GSuite and OS accounts in the course of providing our services.
WHO WE SHARE THIS INFORMATION WITH
Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Individuals may review their personal information contained in RAF files by contacting the RAF privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
CONTACT US For more information on RAF and privacy please contact our Privacy Officer at: [email protected]